Delivery Policy

  1. Delivery Areas
    • We currently deliver to [list cities, regions, or countries you serve].
    • If your location is outside our delivery area, please contact us at [Insert Contact Email/Phone] to explore options.
  2. Delivery Time
    • Orders are typically processed within 1-2 business days after payment is confirmed.
    • Standard delivery time is [insert delivery time, e.g., 2-5 business days], depending on your location.
    • For same-day or next-day delivery (if available), place your order before [insert time, e.g., 12:00 PM].
  3. Delivery Charges
    • Standard Delivery: [Insert amount, e.g., $5.00 or free for orders over $50].
    • Express Delivery: [Insert amount, e.g., $10.00].
    • Delivery fees are calculated at checkout based on your location and selected delivery method.
  4. Order Tracking
    • Once your order is dispatched, you will receive a tracking number via email or SMS to monitor your delivery status.
  5. Failed Delivery Attempts
    • If a delivery attempt is unsuccessful due to incorrect address details or unavailability, our team will contact you to reschedule. Additional charges may apply for redelivery.

Returns Policy

  1. Eligibility for Returns
    • Items can be returned within 7 days of receiving your order.
    • Products must be unused, unopened, and in their original packaging.
  2. Non-Returnable Items
    • Perishable items such as fresh produce, dairy, meat, and frozen products.
    • Items marked as “final sale” or “non-returnable” on the product page.
    • Products damaged due to mishandling after delivery.
  3. How to Initiate a Return
    • Contact our customer service team at [Insert Email/Phone] with your order number and details about the product.
    • Provide clear photographs of the item if the return is due to damage or defect.
  4. Return Shipping
    • Customers are responsible for return shipping costs unless the item was defective or delivered in error.
    • For local pickups or drop-offs (if available), our team will provide details during the return process.
  5. Refund Process
    • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed to your original payment method within 5-7 business days.

Damaged, Defective, or Incorrect Items

  1. Damaged or Defective Items
    • If you receive a damaged or defective product, notify us within 24 hours of delivery.
    • Provide photos of the item and its packaging for verification.
    • We will arrange for a replacement or issue a full refund, including any applicable delivery fees.
  2. Incorrect Items
    • If you receive an incorrect item, contact us within 24 hours.
    • We will arrange for the correct item to be delivered at no additional cost.

Order Cancellation

  1. Cancellation Before Shipping
    • Orders can be canceled within 12 hours of placement. Contact us at [Insert Contact Email/Phone] to request a cancellation.
    • If the order has already been processed for shipment, cancellation will not be possible.
  2. Refund for Canceled Orders
    • Refunds for approved cancellations will be processed within 5-7 business days.